Renewals Account Manager
We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Renewals Account Manager and help us do what we do best: propelling business forward.
In this role, you will be working with our customers to ensure the successful renewal and retention of existing client contracts. By demonstrating the value and benefits of the Progress products, you will be identifying opportunities to close more revenue and enable the adoption and expansion of our solutions by up-selling and cross-selling. Along with all that, you will also act as a trusted partner of some of our enterprise customers advising them on various questions and helping them tackle any challenges that they might have.
This is a hybrid position. Our office is in Rotterdam and is available to everyone who would like to work from the office, whether regularly or occasionally. The position is suitable only for candidates based in the Netherlands.
In this role, you will:
Engage in conversations that result in successful renewals, up-sells, win-backs, cross-sells, and referrals as well as identify and transfer new business leads to account management teams
Reconcile orders against contract parameters ensuring proper license configurations and pricing
Prepare quotes and process orders of diverse complexity to ensure accurate invoicing
Manage opportunity pipeline by tracking all customer activity, from prospect to deal closure
Maintain accurate sales forecast in SalesForce.com
Handle customer inquiries through to resolution while building up our customers’ awareness and understanding of the product attributes, elements, upgrades, add-ons, etc.
Partner with Sales, Tech Support, Finance, and product teams to address challenges and ensure customer satisfaction
Your background:
Proficiency in English; additional proficiency in another widely spoken European language is an advantage
Strong command of Excel with the ability to analyze and interpret numerical data
Results-driven, with a customer-first mentality and eager to learn
Strong communication, consultative, and influencing skills
Proven team player
Comfortable working in a fast-paced, dynamic environment to meet evolving business requirements
Strong attention to detail, following and improving processes
Additionally, it would be beneficial if you have:
Background in contract renewals, sales operations, or account management within an enterprise environment
Relevant educational background in technology, business, economics, or similar.
If this sounds like you and fits your experience and career goals, we’d be happy to hear from you.
What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:
Compensation:
Generous remuneration package
Employee Stock Purchase Plan Enrollment
Vacation, Family, and Health:
24 vacation days annually
Birthday day off
Holiday entitlement increases with years of service
Extra time off for service anniversaries
Community service time off
International Women’s Day – March 8 is an official holiday for all employees
Group personal pension plan
Income protection coverage in case of long-term illness or reduced earning capacity
Collective health insurance
Hybrid working
Meal and commuting allowance (public transport card or per-kilometer reimbursement)
Bike lease scheme with tax benefits
Company fitness program – access to gyms nationwide
Apply now!
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Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!